Here's a great example of how our unique processes really assist landlords.

This case study will show you 3 important points that typify our service to all our clients.

• Proof: You'll see that our unique systems really do deliver the results we say they do
• Rewarding: Our property letting and management services take the hassle away from Landlords - providing them with the time to get on with the other important things in their lives
• Value: You will see how our ability to let a property quickly saves the landlord money - and leads to repeat business

Peter Wong - Background

Peter is a property investor and he has his own portfolio of properties and also buys / sells and lets properties on behalf of his numerous (mainly Hong Kong based) clients.

Peter makes the majority of his income from managing these properties on behalf of his clients - however it is very important that these investment properties are kept tenanted and that any void periods are kept to an absolute minimum - (any time a property is vacant it is not generating income for the Landlord).

A representative contacted Peter who came into the office to meet Martin Hansen - one of the Company Directors - to discuss how the Company could work with him to let out the majority of his extensive property portfolio.

"I came to the Company with idea of testing them to see if they were as good as they said they were. Initially I provided them with a few properties to 'test the water'.

"I had dealt with other letting agents in the area - but frankly was not really impressed with the time it took them to find tenants. However, I was really impressed URBANLET (The London Letting Agency) managed to let out all of these properties within a few days of having them on their books."

Peter was really fed up when he first came to the office, he had been trying to find tenants himself for the properties and had also tried using other agents to let out the properties with very varied results. He had tried many agents over the years but was pretty frustrated at the inconsistent levels of service he received.

Step One

After completing a full one-to-one consultation with Peter we clearly identified his key needs:

• Quality tenants
• Minimum void periods
• Provision of Tenancy Agreements
• Prompt payment of balances due following a tenancy commencing

Step Two

URBANLET were able to meet all Peter's key needs.

I was really pleased with the feedback I obtained from URBANLET. We agreed commission and payment terms that met my requirements so I started using them straight away."

Step Three

Peter was provided with feedback following each viewing made with prospective tenants. When the properties were let Peter was provided with LET-system produced Tenancy Agreements full Statements of the Account and full references on each of the Tenants. He also received prompt payment of the monies due to him following the commencement of the Tenancy.

"The difference in the service provided by URBANLET when compared with other agents I had used was very marked indeed. Nothing appeared to be too much trouble - the references were very good and I received any balance due to me promptly - But what really impressed me was the speed at which URBANLET found me quality tenants for the properties I have placed with them! I would recommend URBANLET to any Landlord."

There are many Landlords just like Peter who come to URBANLET time and time again.

Peter is typical of our clients and our success at URBANLET.